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Baristas play a crucial role in the coffee chain. He or she is the final person to deliver your coffee to the consumer. Starting in the coffee industry as a barista has always made me feel like an actor on a stage. If the acting is not good, the movie will have a bad review. You can be the most knowledgeable barista. You can make the perfect extract and an incredible latte art. But will you be good enough to engage your customer? Baristas need to understand which customer is in front of them. Making a joke, talking about their...

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